These Terms and Conditions govern your use of flighttraining.sg and your purchase or booking of services from Flight Training Solutions (Singapore) Private Limited (“FTS”, “we”, “us” or “our”). By placing an order, submitting a booking or using a paid service, you agree to these terms.
Please read before booking. Aviation and simulator activities depend on participant suitability, instructor availability, equipment serviceability and operational safety. A requested session is not final until it is confirmed by FTS.
1. Business details
FTS is a Singapore company with UEN 202618370M. Our registered office is 12 Woodlands Square, #13-79 Woods Square, Singapore 737715. Our training and service location is 66 Seletar Aerospace View, #02-11, Singapore 797509.
You can contact us at info@flighttraining.sg or +65 8030 8049.
2. Our services
FTS provides aviation education, flight simulator experiences, pilot-development programmes and related training services. The programme page and checkout summary describe the service included in each purchase. Unless expressly stated otherwise, purchasing a simulator or education programme does not itself award a pilot licence, rating, medical certificate or regulatory approval.
Images, schedules and programme descriptions are provided to help you understand the service. We may make reasonable changes to the instructor, training sequence, simulator scenario or supporting materials when needed to deliver the intended learning outcome safely.
3. Participant eligibility and safety
You must provide accurate information relevant to the booking and follow all reasonable safety and instructor directions. Age, height, health, mobility, identification or guardian requirements may apply to particular programmes and will be shown on the programme page or communicated before the session.
A parent or legal guardian must make or approve a booking for a participant who is below 18 years old. FTS may pause, change or refuse participation where an instructor reasonably believes that continuing would be unsafe, unlawful or materially disruptive. This does not limit any rights you have under Singapore law.
4. Booking and confirmation
Bookings must generally be made at least 48 hours before the requested start time. Dates and times shown online are subject to availability. Your booking becomes confirmed when payment is successfully completed and FTS issues an order or booking confirmation by email or WhatsApp. Please check the confirmation and contact us promptly if any detail is incorrect.
FTS is not responsible for a missed notice caused by an incorrect email address or phone number supplied by the customer, but we will provide reasonable help when contacted.
5. Prices and payment
Prices are displayed in Singapore dollars (SGD). The amount payable, including any applicable tax or separately disclosed fee, is shown before you place the order. Online payments are processed by Airwallex or another payment provider identified at checkout. FTS does not receive or store your complete card number.
We may correct an obvious pricing or description error before the service is delivered. If that affects a paid order, you may accept the corrected order or receive a full refund.
6. Changes, cancellations and refunds
The Service Delivery, Cancellation & Refund Policy forms part of these terms. It explains electronic delivery, rescheduling, cancellation, no-shows and refund processing. Where FTS publishes specific written conditions for a programme before payment, those conditions apply in addition to this general policy; we will bring any material difference to your attention before checkout.
7. Customer responsibilities
You are responsible for arriving on time, bringing any identification or documents stated in the confirmation, wearing suitable attire, and telling FTS before the session about a circumstance that may affect safe participation. You must not misuse the simulator, equipment, premises, website or booking system, or attempt to access another customer’s information.
8. Website and training materials
FTS owns or is licensed to use the website content, branding, course materials, photographs, diagrams and training resources. You may use materials supplied to you for your personal learning. You must not copy, sell, publish or commercially reuse them without written permission, except where Singapore law permits.
9. Responsibility and liability
FTS will provide its services with reasonable care and skill. Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, or any mandatory consumer right under Singapore law.
To the extent permitted by law, FTS is not responsible for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. FTS is not responsible for delay or failure caused by events beyond its reasonable control, including equipment faults, facility restrictions, severe weather, government action, public-health measures or transport disruption. If such an event prevents the booked service, the remedies in our refund policy will apply.
10. Personal data
Our Privacy Policy explains how we collect, use, disclose and protect personal data in connection with enquiries, bookings, payments and service delivery.
11. Singapore law and resolving concerns
These terms are governed by the laws of Singapore. If you have a concern, please contact us first at info@flighttraining.sg so that we can try to resolve it promptly. These terms do not prevent either party from using any remedy available under Singapore law.
12. Changes to these terms
We may update these terms for legal, operational or service changes. The version displayed when you place an order applies to that order unless a change is required by law or you agree to it.