This policy explains how Flight Training Solutions (Singapore) Private Limited (“FTS”) delivers booked services and handles rescheduling, cancellation and refund requests. It applies to purchases made through flighttraining.sg unless a different written condition was clearly shown and accepted before payment.
There are no shipped goods. FTS sells flight simulator sessions, aviation education and training services. We do not charge shipping fees. The “delivery” of an online order is the electronic confirmation and the booked service itself.
1. How your service is delivered
After successful payment, WooCommerce generates an order record and FTS sends or makes available an order or booking confirmation using the email address or phone number supplied at checkout. The confirmation identifies the programme purchased and, where applicable, the requested date and time.
A requested session is final only when confirmed by FTS. If a selected time has become unavailable because of a simultaneous booking, equipment issue or operational constraint, FTS will contact you to agree on an alternative or provide a full refund.
2. Booking lead time
Online session times must be booked at least 48 hours in advance. Available booking hours and excluded dates, including Singapore public holidays where shown, are controlled by the booking calendar. For programmes without online scheduling, FTS will contact you by email or phone to arrange the session.
3. Customer rescheduling or cancellation
Send a request to info@flighttraining.sg or WhatsApp +65 8030 8049 and include your order number.
- 48 hours or more before the confirmed start: you may request one free reschedule, subject to availability, or cancel for a full refund.
- Less than 48 hours before the confirmed start: the booking is normally non-refundable because the instructor and simulator time have been reserved. FTS may offer a reschedule at its discretion where there are exceptional circumstances.
- No-show or late arrival: a missed session is non-refundable. If you arrive late, FTS may shorten the session to avoid delaying the next customer.
A rescheduled booking remains subject to this policy. A second customer-requested change may be treated as a cancellation within 48 hours unless FTS agrees otherwise in writing.
4. Changes or cancellation by FTS
FTS may postpone, shorten or cancel a session where this is reasonably required for safety, instructor availability, equipment serviceability, facility access or circumstances beyond our reasonable control. If FTS cannot provide the booked service, you may choose either:
- a replacement date or equivalent service at no additional charge; or
- a full refund of the amount paid for the affected service.
If a session has started and a material technical issue prevents the planned service from being substantially completed, FTS will offer a reasonable replacement session, service credit or proportionate refund depending on what was delivered.
5. Refund method and timing
Approved refunds are submitted to the original payment method within 7 business days after FTS approves the request. Your bank, card issuer or wallet provider may need additional time to show the credit. FTS cannot redirect a refund to a different card, bank account or person unless required by law.
There is no refund merely because a participant changes their mind after the service has been fully delivered. This does not affect rights or remedies that cannot be excluded under Singapore law.
6. Duplicate or incorrect charge
If you believe you were charged twice or the charged amount differs from the checkout total, contact us promptly with the order number and transaction date. Do not send a full card number, security code or online-banking password by email or WhatsApp.
7. Contact for a request
Email info@flighttraining.sg or call/WhatsApp +65 8030 8049. We may ask for the order number, customer name, booked programme and reason for the request so that we can locate and assess the order.